![]() If you port a number you already have into eFax, you will be able to port that number out when you cancel the service. The other issue relates to number porting. The practice of requiring people to cancel online services via phone rather than online is actually becoming more common practice.On the Better Business Bureau website, eFax’s rating recently moved up from a C to a B- but is not accredited. There are numerous complaints online from people who thought they cancelled their account, but continued being billed. Furthermore, they state that your account is not officially cancelled until you have received written confirmation from Customer Service. You have to either cancel through a special live chat link or after-hours via phone. You cannot cancel your eFax service through their website. Over the years, many consumers have complained about difficulty cancelling service. Two things that are worrisome about eFax’s service are related to terminating the service. Without access to eFax Messenger Mac users will not be able to customize their cover page or preview a fax. Although all the basic faxing capabilities are available through eFax’s online interface, advanced options are only available through eFax Messenger, which is not Mac compatible. The only feature that it doesn’t include is a BlackBerry app (which is only offered by RingCentral and MyFax).įor Mac users, eFax capabilities are considerably reduced. On the other hand, eFax offers the most feature-rich services available. eFax Plus (as well as eFax Pro) offer more features than any of the 36 other plans reviewed by FaxCompare. customers, eFax is the equivalent of a luxury brand.įrom our experience, price and number of included pages per month are two of the biggest factors that people consider when choosing which fax company to use. They do offer some unique features as well as the largest database of local fax numbers in the world, but for most U.S. Like well established brands in other industries, eFax charges a premium. Even with the discounted setup fee, as you can see in the grid, eFax Plus is substantially more expensive and offers far fewer pages than MetroFax’s “Essential,” Nextiva’s “Single User,” or RingCentral’s “Fax 700” plans. They typically charge a $10 setup fee, but people using our link have this charged waived. The service costs $16.95 per month or $169.56 per year ($14.13 per month equivalent) and includes 150 inbound and 150 outbound fax pages per month. eFax Fax Samples (click images to expand)ĮFax Plus: eFax Plus is eFax’s least expensive paid service level. You must either have a direct link or search for eFax Free to even find this offering. Considering that all of the combined j2 Global brands only service roughly 2 million paying customers and eFax claims 11 million customers, it is clear that this free service is the most widely used. eFax also offers a very limited version of their service through eFax Free, but the company no longer promotes this product. The company also offers eFax Developer and eFax Broadcast (through jBlast) for companies with very specific faxing needs. eFax Corporate is the company’s custom service level that caters to larger businesses willing to pay more for custom plans and better service. eFax offers two primary levels of service, eFax Plus and eFax Pro. The company claims over 11 million customers worldwide. It is available in 49 countries on 6 continents and offers local numbers in over 4,100 cities. ![]() What is eFaxĮFax is j2 Global’s flagship online fax. Parent company j2 Global has also been active in acquisitions in this market space and has absorbed 13 other online fax brands since 2005.Īt FaxCompare, we have been testing, evaluating and studying eFax as well as the rest of the j2 Global brands since 2007 and consider ourselves an authority on the company. Back to eFax Overview and Comparison eFax: the World’s Largest Internet Fax BrandĮFax, a subsidiary of j2 Global, is the largest and one of the oldest brands in the online fax industry.
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